our policies

All rides must be scheduled in advance. Cancellations require a minimum 24-hour notice to receive a refund. Cancellations made within 24 hours of the scheduled ride are non-refundable, as your driver and vehicle have already been reserved.

If a rider is a no-show, payment is non-refundable.

In the event we must cancel due to weather, safety concerns, or service issues, you will receive a full refund or credit toward your next ride.

Payments for contracted services, monthly billing, and pre-paid packages follow the terms outlined in your service agreement.

Our priority is fairness, transparency, and ensuring every rider receives quality care.